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Tuesday, January 11, 2005
Rated #1 In Customer Satisfaction
My father left a comment yesterday asking me to call home. Just in case anyone else has tried to contact me recently, here's what's up:
  • Number of cell phones in my possession: 2
  • Number of cell phones able to make or receive calls: 0.
  • Days since I made a phone call: 2
  • Days since I checked my voice mail: 3
  • Time spent on hold with Sprint PCS tech support: approx. 1.5 hours
  • Time spent talking with a real person with Sprint PCS tech support: approx. 25 minutes.
  • Times disconnected from Sprint PCS tech support representative: 2
  • Times disconnected from Sprint PCS by automated system: 5
  • Problems solved by Sprint PCS tech support: 1
  • Problems created by Sprint PCS tech support: 4
  • Money refunded or credited to my account by Sprint PCS tech support: $0
  • Number of Sprint PCS call center supervisors who's people skills entitled them to be civilly and politely informed of all the activities I was missing out on because of the time I spent on hold, in intimate detail, including comprehensive explanation of various anatomical requirements (and specifications thereof, in metric measurements) and with unpublishable corroborating testimony from my roommate: 1

I am having a similar problem with the Royal Bank of Scotland (and the credit card they issued to me to pay for my cats surgery with no interest). A) Send me an email. B) I will be writing the government of Scotland to complain about how this bank has sullied the good name of their beautiful country. Guy
Posted by Anonymous Anonymous @ 12:27 PM
 
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